Our Policies
Anti-Racism Policy
Made By Mortals: Anti-Racism Policy
Policy Statement
Made By Mortals is committed to becoming an anti-racist organisation, actively working to challenge and prevent racism. Their policy recognises racism as a system of oppression, linked to social and institutional power, and is different from racial prejudice or discrimination. Made By Mortals acknowledges the existence of white privilege and believes that addressing systemic inequalities is key to combating racism.
Our Approach:
- A plan: a clear set of actions which explains how we will achieve our aims.
- People: anti-racism roles and responsibilities defined across the organisation.
- Understanding & education: we believe this is key to achieving anti-racism, which is more than ‘not being racist’.
- Communication & engagement: sharing what we are doing to shape a better future for our Made By Mortals community and society as a whole, and involving key stakeholders in the process.
Our Aims:
These aims outline our commitments and practices that we think will lead us to being an anti-racist organisation:
- Embrace & Champion Diversity
- Ensure staff and projects reflect the diversity of the communities we serve.
- Staff Training & Education:
- Appoint an ‘anti-racism lead’ to ensure that overcoming racism is embedded in all aspects of the organisation.
- Provide regular anti-racism and race-related training for staff and share learning in the networks and groups in our sector.
- Challenge Racism:
- Actively seek opportunities to challenge racism throughout every aspect of our business (For example applying for funding or creating products that address racial inequalities).
- Workforce and Participant Representation:
- Strive for a workforce and participants that reflect the ethnic diversity of the communities we serve.
- Language Use:
- Adopt wording that challenges a racist system of language and does not add to ‘othering’ or ‘minoritising’ people:
- Open Conversations and Safe Spaces:
- Providing regular, non-judgemental spaces (for staff and participants) for discussion about issues relating to race and discrimination.
- Safeguarding:
- Safeguarding participants and staff from discriminatory behaviour and recognising the trauma caused by racism.
Child Protection Policy
Made By Mortals: Child Protection Policy
Contents
- Introduction
- Legal and Policy Context
- Policy Statement
- Sharing Our Safeguarding and Child Protection Approach
- Aims and Objectives
- Definitions of Abuse
- Procedures
- Managing Concerns About or Allegations Made Against a Child or Young Person
- Managing Allegations Against a Person in a Position of Trust
- Recruitment and Selection of Freelance Workers & Volunteers
- Supporting Volunteers
- Other Actions to Minimise Harm to Children and Young People
- Photography, Filming and Recording of Children
- Online Safety
- Code of Conduct
- Preventing and Responding to Bullying
- Whistleblowing and Complaints
- Introduction
Made By Mortals CIC works with children, young people, families, and community members as part of its core creative and participatory arts activities. These include collaborative workshops, intergenerational projects, and the production of podcasts, audio stories, theatre, film, music and other multimedia creative work.
Made By Mortals brings lived experience to life through co-produced artistic practice that nurtures creativity, confidence, connection, and wellbeing. In doing so, we regularly engage with schools, colleges, community groups, and partner organisations, ensuring that children, young people and families are supported, respected, and safeguarded throughout their participation.
- Legal and Policy Context
This Child Protection Policy is informed by and compliant with relevant UK legislation and statutory guidance, including the Children Act 1989 and 2004, Working Together to Safeguard Children, and, where applicable, Keeping Children Safe in Education. Made By Mortals CIC also recognises the principles of the United Nations Convention on the Rights of the Child (UNCRC), in particular the child’s right to be safe, heard, and supported.
The welfare of the child is paramount. Some children may be more vulnerable to harm or abuse due to factors such as disability, mental or physical health needs, discrimination, exclusion, trauma, or adverse life experiences. All children and young people, regardless of age, disability, gender, race, religion or belief, sexual orientation, or gender identity, have the right to equal protection from all forms of harm and abuse.
This policy should be read in conjunction with Made By Mortals’ wider safeguarding framework, including our adult safeguarding policy, digital safeguarding guidance, code of conduct, social media policy, staff safety policy, safeguarding approach with partners document and individual project risk assessments.
Made By Mortals is committed to working in partnership with children and young people, their parents and carers, schools, partner organisations, and other relevant agencies to promote children’s welfare and ensure concerns are identified and responded to appropriately.
- Policy Statement
Made By Mortals CIC believes that it is always unacceptable for a child or young person to experience abuse of any kind. Our responsibility is to safeguard the welfare of all children and young people, by a commitment to practice which protects them.
We recognise that:
- The welfare of the child/young person is paramount.
- All children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have the right to equal protection from all types of harm or abuse.
- Working in partnership with children, young people, their parents, carers, and other agencies is essential in promoting young people’s welfare.
The purpose of this policy:
- To provide protection for children and young people involved in Made By Mortals CIC projects, workshops, or creative activities, including children of adult participants or collaborators.
- To provide staff, freelance workers and volunteers with guidance on procedures to adopt if they suspect a child or young person may be experiencing, or at risk of, harm.
- To apply to all staff, directors, freelance workers, volunteers, and anyone working on behalf of Made By Mortals CIC.
We will seek to safeguard children and young people by:
- Building a safeguarding culture where children, young people, and adults feel respected, listened to, and safe to speak up and raise concerns.
- Valuing children and young people, listening to them, and taking their views and experiences seriously.
- Adopting clear child protection procedures and a Code of Conduct for directors, staff, freelance workers, and volunteers.
- Recruiting freelance workers and volunteers safely, completing appropriate checks, and sharing safeguarding information with children, parents, directors, staff, and volunteers.
- Sharing safeguarding concerns with relevant agencies and partner organisations, and involving parents/carers and children appropriately.
- Providing effective management, supervision, support, and safeguarding training for staff members, freelancers, and volunteers.
- Reviewing this policy and associated safeguarding practice annually, or sooner if required by changes in legislation or organisational learning.
- Sharing Our Safeguarding and Child Protection Approach
Made By Mortals CIC ensures that children, young people, parents, and carers understand how we keep children safe and how concerns can be raised.
Information is shared in accessible and age-appropriate ways, including:
- Clear explanations at the start of projects and sessions.
- Information shared with parents and carers through consent forms, welcome packs, or partner organisations.
- Signposting to who children and adults can speak to if they feel worried, unsafe, or uncomfortable.
- Children and young people will be informed of how to raise concerns safely, either directly with Made By Mortals staff, project leads, or via partner organisations
We encourage children and young people to speak up and aim to create environments where they feel listened to, respected, and taken seriously.
We plan to put this information clearly on our website.
- Aims and Objectives
This policy ensures that all our directors, staff, freelance workers and volunteers (and any workers employed in the future) are clear about the action necessary with regard to a child protection issue. Its aims are:
- Raise awareness of all directors, staff members, freelance workers, and volunteers about responsibilities in reporting abuse.
- Ensure effective communication within the organisation regarding child protection issues.
- Establish correct procedures for dealing with child protection issues.
- Identify a named director responsible for child protection.
- Definitions of Abuse
All staff, freelance workers, and volunteers should be aware of the different types of abuse and be able to recognise the signs. Understanding these definitions is essential, as any action taken by statutory agencies will be based on the four broad definitions of abuse: physical, emotional, sexual and neglect.
Physical Abuse: may involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating, or otherwise causing physical harm to a child.
Signs to look out for:
- Unexplained bruising, marks or injuries
- Bruises which reflect hand marks or fingertips
- Cigarette burns
- Bite marks
- Broken bones
- Scalds
- Running away
Changes in behaviour which can also indicate physical abuse may include:
- Fear of parents being approached for an explanation
- Aggressive behaviour or severe temper outbursts
- Flinching when approached or touched
- Reluctance to get changed, for example wearing long sleeves in hot weather
- Depression
- Withdrawn behaviour
Emotional Abuse: is the emotional ill-treatment of a child such as to cause severe and persistent adverse effects on the child’s emotional development. It may involve someone telling children that they are worthless or unloved, inadequate, or valued so far as they meet the needs of another person. It may feature inappropriate expectations being imposed on children. Children may frequently feel frightened or in danger. Some level of emotional abuse is involved in all types of ill-treatment of a child, though it may occur alone.
Signs to look out for:
- A failure to thrive and grow
- Sudden speech disorders
- Developmental delay, either in terms of physical or emotional progress
Changes in behaviour which can also indicate emotional abuse may include:
- Neurotic behaviour, e.g. hair twisting, rocking
- Being unable to play
- Fear of making mistakes
- Self harm
Sexual Abuse: involves forcing or enticing a child to take part in sexual activities, whether the child is aware of what is happening or not. The activities may involve physical contact, including penetrative or non-penetrative acts (e.g. rape, etc). They may involve non-contact activities, such as involving children in looking at, or in the production of, pornographic material or watching sexual activities, or encouraging children to behave in sexually inappropriate ways.
Signs to look out for:
- Pain or itching in the genital/anal areas
- Bruising or bleeding near genital/anal areas
- Sexually transmitted disease
- Vaginal discharge or infection
- Stomach pains
- Pregnancy
Changes in behaviour, which can also indicate sexual abuse may include:
- Fear of being left with a specific person or group of people
- Sexual knowledge, which is beyond their age or developmental
- level
- Sexual drawings or language
- Self harm or mutilation, sometimes leading to suicide attempts.
- Substance or drug abuse
- Suddenly having unexplained sources of money
- Not being allowed to have friends (particularly in adolescence)
- Acting in a sexually explicit way towards adults
- Eating problems, such as anorexia or overeating
- Having nightmares
- Sudden or unexplained changes in behaviour
Neglect: is the persistent failure to meet a child’s basic physical and/or psychological needs, likely to result in the serious impairment of the child’s health or development. It may involve a parent or carer failing to provide adequate food, shelter and clothing, failing to protect a child from physical harm or danger, or the failure to ensure access to appropriate medical care. It may also include neglect of, or unresponsiveness to, a child’s basic emotional needs.
Signs to look out for:
- Running away
- Constant hunger, loss of weight including stealing food from other children
- Poor personal hygiene
- Inappropriate dress for the conditions
- Untreated medical problems
- Procedures
If a child should make a disclosure to a staff member, freelance worker or volunteer within our group or should a staff member, freelance worker or volunteer recognise/identify possible signs of abuse, then the following actions should apply:
If a child talks to you about abuse or neglect:
Tell the child they are not to blame and that it was right to tell.
Reassure the child but do not make promises of confidentiality, which may not be feasible in the light of subsequent developments. Explain early on that the information will need to be shared and what you will do next (as simply as possible).
- Do not show disgust or anger
- Do not ask direct questions – who, what, where, when
- Do not stop the free recall of significant events
- Do not ask a child to repeat their account to anyone else
- Do not put words into the child’s mouth by suggesting what has happened and by whom
Take what the child says seriously, recognising the difficulties in interpreting what a child who has speech or language difficulties says
Keep calm and even if you find what they are saying difficult or painful, keep listening
Make a full record of what has been said, heard and/or seen as soon as possible using the child’s own words – record the facts clearly, including details of the child, date, time, parties involved, action taken and any referrals made to statutory agencies
Do not contact or confront the individual who is alleged to be responsible
Inform the Made By Mortals CIC Designated Safeguarding Lead and they will then report any concerns to the relevant agency. If you are working within a school or community group setting also inform their Designated Safeguarding Lead.
The Made By Mortals CIC Designated Safeguarding Lead:
The Designated Safeguarding Lead (DSL) is responsible for overseeing safeguarding practice within Made By Mortals CIC. This includes acting as the first point of contact for safeguarding concerns, ensuring concerns are recorded and responded to appropriately, liaising with partner organisations and statutory agencies where required, supporting staff and freelancers to understand and follow safeguarding procedures, and ensuring safeguarding policies, training and practice are kept up to date.
The DSL promotes a safeguarding culture where concerns are taken seriously and acted upon promptly.
DSL contact details:
Paul Hine
CEO, Made By Mortals CIC
If you recognise/identify any possible signs of abuse which concern you:
Do not challenge the child
- Record your concerns
- Inform the Designated Safeguarding Lead
It is very important to record incidents as this information may be needed at a later stage during the assessment of a child or in court if criminal proceedings are brought against someone. It is the responsibility of the DSL to keep dated, secure records of incidents.
- Managing Concerns About or Allegations Made Against a Child or Young Person
Made By Mortals CIC recognises that children and young people may experience harm from other children or young people. Peer-on-peer abuse can include bullying, sexual harassment, sexual violence, physical harm, emotional abuse, online abuse or exploitation.
Peer abuse where the alleged abuser is a child under 16 years of age does and will occur and must be treated with the same seriousness as abuse involving an adult.
Where concerns arise:
- The safety and welfare of all children involved is paramount
- Concerns will be reported to the Designated Safeguarding Lead immediately
- Appropriate action will be taken in line with local safeguarding procedures and in partnership with the school, group or organisation responsible for the children
- No child will be blamed for abuse they have experienced
Support will be offered to all children affected, and concerns will be managed sensitively, fairly and in line with statutory guidance.
- Managing Allegations Against a Person in a Position of Trust
What to do if an allegation or incident against a staff member, freelance worker or volunteer is received
“The First Five Minutes”
Designated Safeguarding Lead receives complaint
Make sure children are safeguarded
(Eg, a child with injury)
At this stage DO NOT question the victim or alleged perpetrator or witnesses
In an emergency call 999
or Tameside Multi Agency Safeguarding Hub (MASH) immediately on
0161 342 4101 during office hours 9.00am – 5.00pm
If out of office hours by contacting the Emergency Duty Team on
0161 342 2222
Or, to make a referral that are not immediate safeguarding concerns please complete the online multi agency request for service form. https://secure.tameside.gov.uk/forms/mars/f1312mars.asp
Out of hours contact: | Telephone |
NSPCC | 0808 800 5000 |
Childline | 0800 1111 |
Other useful numbers: |
|
Police Public Protection Investigation Unit | 0161 856 7949 |
Coram Children’s Legal Service | 08088 020 008 |
Free legal advice on English law and policy | |
- Recruitment and Selection of Staff Members, Freelance Workers & Volunteers
All staff members shall be subject to a careful and rigorous selection process with the following elements:
- Complete an application form
- Provide identity verification (passport, driving licence etc.)
- Provide two references not related to them
- Undertake appropriate background checks (DBS where appropriate or equivalent due diligence)
- Complete a probationary period
- Not have unsupervised contact with children and young people until checks are complete
All freelance workers and volunteers will be chosen with due diligence and will never be left alone with participants unless they have had a full DBS check.
- Supporting Staff Members, Freelance Workers & Volunteers
Made By Mortals CIC will ensure that directors, staff members, freelance workers and volunteers have the opportunity to learn about child protection and keeping children safe through relevant training events, team meetings and access to information
Made By Mortals CIC will provide support to staff members, freelance workers and volunteers by setting time aside to talk through any issues and concerns they may have.
Made By Mortals CIC will ensure that staff members, freelance workers and volunteers have contact details for emergency services and counselling services.
See also ‘Staff Safety Policy’ and ‘Staff Wellbeing Policy’
- Other Actions to Minimise Harm
Made By Mortals CIC will:
- Ensure freelance workers and volunteers roles are defined.
- Ensure adequate ratios of children to adults.
- Take out appropriate insurances to cover activities undertaken.
- Perform risk assessments where appropriate.
- Keep an accident/incident book.
- Gain appropriate authorisation where required from parents/ carers for children undertaking group activities.
In addition, Made By Mortals CIC will:
- Ensure safeguarding considerations are built into the planning and delivery of all activities, workshops and events
- Carry out proportionate risk assessments for activities, venues, travel, and online delivery
- Emergency procedures, first aid arrangements, and clear supervision plans will be in place for all activities and events
- Ensure appropriate supervision arrangements are in place at all times
- Work in partnership with schools and organisations to align with their safeguarding procedures
- Avoid unsupervised one-to-one working with children wherever possible
- Ensure safeguarding arrangements are clear for activities delivered in schools, community venues, online, or in Made By Mortals’ own spaces
- Photography, Filming and Recording of Children
Made By Mortals CIC uses photography, filming and audio recording as part of its creative work and in promotion of its work. We are committed to ensuring children are kept safe and treated respectfully when images or recordings are taken, stored or shared.
Photographs, recordings and personal data are stored securely and retained only for as long as necessary, in line with GDPR.
We will:
- Obtain informed, written consent from parents/carers (and assent from children where appropriate) before taking photographs, filming or recording audio
- Clearly explain how images and recordings will be used, stored and shared
- Only use images and recordings for agreed purposes
- Store all digital files securely, with access limited to authorised staff
- Never use images or recordings in ways that could put a child at risk or cause distress
Children will never be identifiable by name and image together unless explicitly agreed through consent processes.
- Online Safety
Made By Mortals CIC recognises that online activity can present additional safeguarding risks. This includes online workshops, digital collaboration, communication, and the sharing of creative content. We have a separate Digital Safeguarding Policy in combination with this document.
We will:
- Use appropriate platforms and tools for online delivery
- Ensure sessions are supervised and professionally facilitated
- Set clear expectations around behaviour, communication and boundaries
- Avoid private or one-to-one online contact with children
- Follow safe digital practices for recording, storage and sharing of content
- Respond promptly to any online safety concerns in line with safeguarding procedures
Children and adults will be encouraged to report any online behaviour that makes them feel uncomfortable or unsafe.
All staff, freelancers and volunteers must adhere to the Made By Mortals Social Media Policy when using online platforms to communicate with or about children and young people. Guidance includes maintaining professional boundaries, avoiding private communications, and reporting any concerning content.
- Code of Conduct
It is important that participants, staff, freelance workers and volunteers can participate in Made By Mortals CIC activities in a safe, respectful and secure environment. Made By Mortals CIC has a separate Code of Conduct which sets out clear expectations of behaviour and professional boundaries for all those working with or on behalf of the organisation.
All staff are provided with the Code of Conduct as part of their induction and onboarding, alongside the Employee Handbook and other relevant organisational policies. Freelance workers and volunteers are provided with the Code of Conduct at the point of contracting or engagement, and adherence to it is a requirement of working with Made By Mortals CIC.
The Code of Conduct, together with all safeguarding and related policies, is available to staff via the organisation’s internal shared policy system. Copies can also be provided on request.
Made By Mortals CIC expects all staff, freelance workers and volunteers to act in line with the Code of Conduct at all times when representing the organisation or working with participants, partners and
Colleagues.
By agreeing to the Code of Conduct, staff, freelance workers, and volunteers commit to:
- Follow the values and principles of Made By Mortals CIC in all activities.
- Tell Made By Mortals CIC about any relevant police record or change in circumstances that might make them unsuitable for their role or for specific activities.
- Understand that their role involves a position of trust with children and always act responsibly.
- Keep information about colleagues and participants confidential, in line with organisational procedures.
- Never knowingly work alone with a child, ensuring another adult is present at meetings or activities.
- Get approval from a Director for any activities with children outside usual sessions.
- Treat everyone respectfully and never behave in a way that could be harmful or offensive.
- Preventing and Responding to Bullying
Made By Mortals CIC is committed to providing an environment where bullying is not tolerated. Bullying can be physical, verbal, emotional, discriminatory or online (cyberbullying).
We will:
- Promote respectful, inclusive and positive behaviour
- Challenge bullying behaviour when it occurs
- Take all reports of bullying seriously
- Work with partner organisations to respond appropriately
- Support children affected by bullying
Bullying concerns will be treated as safeguarding issues where appropriate and managed in line with safeguarding procedures.
- Whistleblowing and Complaints
Made By Mortals CIC is committed to creating a culture where concerns can be raised safely and without fear of reprisal.
All staff, freelance workers, volunteers, partners, parents and participants are encouraged to report:
- Safeguarding concerns
- Unsafe or inappropriate behaviour
- Breaches of policy or professional conduct
Concerns can be raised with the Designated Safeguarding Lead or a Director. All concerns will be taken seriously, recorded, and responded to appropriately.
Whistleblowers will be supported and protected in line with relevant legislation and good practice.
Policy adopted: March 2026
Next review: March 2027 (or sooner if required)
Signed by Designated Safeguarding Lead: Paul Hine
Environmental Policy
Made By Mortals: Environmental Policy
Policy Statement
Made By Mortals believes that we have a responsibility to care for and to protect the environment in which we operate. We are committed to sustainability and social responsibility in all aspects of our work, and will encourage our partners, audiences and members of the Made By Mortals community to join us in this effort. Made By Mortals eco-friendly key impacts will be in the areas will be in the areas of: energy use and efficiency, raw material use, waste reduction, water use, sustainable transport, ethical purchasing, procurement and refreshments.
Our Approach:
- A plan: a clear set of actions which explains how we will achieve our aims.
- People: environmental roles and responsibilities defined across the organisation.
- Understanding: of the impact organisations such as ours can make so we can define meaningful targets, take informed actions and track our progress.
- Communication & engagement: sharing what we are doing to shape a better environmental future and involving key stakeholders in the process.
Our Aims:
Operations:
- Adopt the highest environmental standards in all areas of operation, meeting and exceeding all relevant legislative requirements where possible.
- Minimise waste through careful and efficient use of all materials and energy.
- Purchase sustainable products wherever feasible (e.g. recycled or low environmental impact products and energy from renewable sources).
- Assess our organisational activities and identify areas where we can minimise negative environmental impact.
Community:
- Raise awareness of environmental challenges through podcast series and schools programme.
- Publicise our environmental position.
Staff:
- Train employees in good environmental practice and encourage employee involvement in environmental action.
- Reduce risks from environmental, health or safety hazards for employees and others in the vicinity of our operations.
Travel:
- Implement an environmentally friendly transport strategy, this includes the implementation of a Bike2Work scheme.
Safeguarding Adults at Risk of Harm Policy
Made By Mortals: Safeguarding Adults at Risk of Harm Policy
Contents
- Introduction
- Legal and Policy Context
- Policy Statement
- Sharing Our Safeguarding Approach
- Aims and Objectives
- Who Is an Adult at Risk?
- Types of Abuse
- Significant Harm
- Designated Safeguarding Lead
- Responsibility of Staff, Freelancers and Volunteers
- Other Key Agencies, Contacts and Helplines
- Procedures
- Managing Allegations Against a Person in a Position of Trust
- Recruitment and Selection
- Supporting Staff, Freelancers & Volunteers
- Other Actions to Minimise Harm
- Photography, Filming and Recording of Adults at Risk
- Online Safety
- Code of Conduct
- Whistleblowing and Complaints
- Introduction
Made By Mortals CIC is a not-for-profit social enterprise based in the North West. We engage unemployed and/or vulnerable communities in creative projects that explore health and wellbeing and worklessness through film, theatre, music and art. Our projects are fundamentally about using creativity to bring about positive change- on a personal, community and global level.
Made By Mortals CIC works with adults of all ages, including those who may be at risk due to disability, health needs, age, sensory impairment, social isolation, or other vulnerabilities. Our creative and participatory work — in-person, online, in community venues and collaborative settings — requires robust safeguarding systems to protect adults at risk from harm.
We bring lived experience to artistic practice that nurtures confidence, connection, creativity and wellbeing, and we have a duty to ensure all adult participants are safe, respected, and supported throughout their participation.
- Legal and Policy Context
This policy is informed by and compliant with relevant UK legislation and statutory guidance for adult safeguarding, including (but not limited to):
- Care Act 2014 (England) statutory guidance
• Safeguarding Adults Boards and local Multi‑Agency Safeguarding Adults Procedures
• Human Rights Act 1998 & Mental Capacity Act 2005
• Equality Act 2010
Made By Mortals CIC also recognises the principles of dignity, autonomy, empowerment, prevention and partnership in all adult safeguarding practice.
This policy should be read alongside our child protection policy, digital safeguarding guidance, code of conduct, social media policy, staff safety policy, safeguarding approach with partners document and individual project risk assessments.
- Policy Statement
Made By Mortals CIC believes it is always unacceptable for adults at risk to experience abuse of any kind. We are committed to safeguarding the welfare of all adults participating in our work.
We recognise that:
- All adults have the right to live free from harm, abuse, neglect, exploitation or degrading treatment.
- Working collaboratively with adult participants, their supporters, carers, families and partners is essential for effective safeguarding.
- Safeguarding adults at risk is everyone’s responsibility.
The purpose of this policy:
- To provide protection for adults at risk of harm involved in Made By Mortals CIC projects, workshops, or creative activities.
- To provide staff, freelance workers and volunteers with guidance on procedures to adopt if they suspect an adult participant may be experiencing, or at risk of, harm.
- To apply to all staff, directors, freelance workers, volunteers, and anyone working on behalf of Made By Mortals CIC.
We will seek to safeguard adults by:
- Building a safeguarding culture where adults feel respected, listened to, and safe to raise concerns.
- Valuing all our participants, listening to them, and taking their views and experiences seriously.
- Adopting clear adult safeguarding procedures and ensuring these are accessible to staff, practitioners, partners and adult participants.
- Recruiting freelance workers and volunteers safely, with appropriate checks and induction.
- Providing training, supervision, and support for staff, freelancers and volunteers.
- Responding quickly and appropriately to all concerns, in line with statutory and local adult safeguarding procedures.
- Reviewing this policy and associated safeguarding practice annually, or sooner if required by changes in legislation or organisational learning.
- Sharing Our Safeguarding Approach
We ensure that adults, project partners, commissioners and carers understand how we safeguard adults at risk, and how concerns can be raised. Information is shared in accessible, clear ways, including:
- Information at the start of involvement in projects or sessions
- Inclusion in consent forms and welcome packs to partner organisations and carers
- Clear contact details for the Designated Safeguarding Lead (DSL
- Signposting to relevant adult support lines, local authority safeguarding teams and partners
- Signposting to who adults can speak to if they feel worried, unsafe, or uncomfortable.
Adults will be encouraged to speak up and will be assured that concerns are taken seriously.
We plan to put this information clearly on our website.
- Aims and Objectives
This policy ensures that all directors, staff, freelance workers and volunteers are clear about the actions necessary when an adult at risk may be experiencing or at risk of harm.
Its aims are to:
- Raise awareness of responsibilities in reporting abuse or neglect.
- Ensure effective communication within the organisation regarding adult safeguarding.
- Establish clear, step‑by‑step procedures for responding to concerns.
- Identify named leads responsible for adult safeguarding practice.
- Ensure that safeguarding adults at risk is embedded in organisational planning, delivery and review.
- Who Is an Adult at Risk?
An adult at risk is a person aged 18 or over who:
- Has care and support needs, and
- Is, or may be, unable to protect themselves from abuse or neglect
This includes adults with:
- Physical or learning disabilities
- Mental health problems
- Older adults
- Sensory impairments
- Chronic illnesses or fluctuating conditions
- Those experiencing domestic abuse, hate crime, or anti-social behaviour
Additional factors may increase vulnerability, including:
- Physical frailty
- Drug or alcohol dependency
- Social or emotional problems
- Poverty or homelessness
Many adults at risk may not recognise they are being abused, for example, older adults who feel dependent on family members and are reluctant to assert themselves for fear of conflict.
- Types of Abuse
Abuse of an adult at risk may consist of a single act or repeated acts, including:
- Failing to provide necessary care or support
- Acts of neglect or omission
- Persuading or pressuring an adult into financial, sexual, or other transactions to which they have not, or cannot, consent
Abuse can occur in any relationship and may result in significant harm or exploitation.
Concerns about abuse may be raised from a single incident or ongoing patterns of neglect or poor standards of care. Ignoring these concerns can lead to serious deterioration in physical, mental, or emotional health, and, in some cases, death.
Types include:
- Physical Abuse – hitting, slapping, pushing, kicking, misuse of medication, inappropriate restraint
- Sexual Abuse – rape, sexual assault, coercion, or pressure into sexual activity without consent
- Psychological / Emotional Abuse – threats, humiliation, controlling behaviour, isolation, verbal abuse
- Financial / Material Abuse – theft, fraud, exploitation, coercion regarding property, inheritance, or finances
- Neglect / Acts of Omission – failure to meet medical, nutritional, or care needs; withholding essentials such as heating, food, or medication
- Discriminatory Abuse – based on race, sex, disability, age, sexual orientation, religion, or other protected characteristics
- Institutional / Organisational Abuse – abuse arising from poor care standards, unsafe practices, or systemic failings in any care setting
- Multiple Forms of Abuse – combination of any of the above, often ongoing, requiring assessment of patterns and underlying dynamics
Important Note: If children are involved in households where an adult at risk is experiencing abuse, their welfare must also be considered and reported appropriately to local safeguarding children teams.
- Significant Harm
Significant harm includes not only physical or sexual abuse but also:
- Avoidable deterioration in physical or mental health
- Impairment of intellectual, emotional, social, or behavioural development
- Risk of exploitation or neglect leading to serious adverse outcomes
This aligns with statutory guidance in the Care Act 2014 and local safeguarding adult board standards.
- Designated Safeguarding Lead
The Designated Safeguarding Lead (DSL) for adults at risk of harm at Made By Mortals CIC is:
Paul Hine
CEO, Made By Mortals CIC
07779 123175
paul@madebymortals.org
The DSL is responsible for:
- Overseeing adult safeguarding practice
- Ensuring concerns are recorded and managed appropriately
- Liaising with partner organisations and statutory agencies
- Supporting staff and freelancers to follow procedures
- Responsibility of Staff, Freelancers and Volunteers
All Made By Mortals CIC staff, freelance workers, and volunteers have a duty to:
- Promote the welfare and safety of adults at risk
- Recognise and respond appropriately to abuse or neglect
- Follow the organisation’s safeguarding procedures
- Record all concerns accurately and share them with the Designated Safeguarding Lead (DSL)
- Other Key Agencies, Contacts and Helplines
Adult Social Care: All local authorities have a Safeguarding Board, which oversees multi-agency work aimed at protecting and safeguarding adults at risk of harm. It is normal practice for the board to comprise of people from partner organisations who have the ability to influence decision making and resource allocation within their organisation
Local Authority Adult Safeguarding Contacts in Tameside:
Tameside Adult Social Care Duty Team (office hours):
0161 342 4101
Out of Hours Emergency Duty Team:
0161 342 2222
The Police: The Police play a vital role when there is an emergency and also in Safeguarding Adults with cases involving alleged criminal acts. It becomes the responsibility of the police to investigate allegations of crime by preserving and gathering evidence. Where a crime is identified, the police will be the lead agency and they will direct investigations in line with legal and other procedural protocols
If there is immediate risk to life or safety, call 999.
Helplines and Support
- Samaritans: 116 123 (24/7)
- Action on Elder Abuse Helpline: 0808 808 8141 (free, 24/7)
- Age UK Advice Line: 0800 470 8090
The DSL will ensure referrals are made to local adult social care teams or statutory partners and that written records follow statutory pathways within 24 hours where required.
- Procedures
Any concerns about abuse, neglect, or poor care must be reported immediately to the Designated Safeguarding Lead (DSL) and onward to adult social care, following a risk assessment to reduce or remove harm.
If an adult at risk discloses abuse, or you suspect abuse, you must:
- Listen and take them seriously.
- Reassure them but do NOT promise confidentiality — explain that concerns must be shared with someone who can help.
- Avoid direct questions that lead or suggest, and do not investigate — you are recording, not interviewing.
- Record thoroughly using the adult’s own words, noting date, time, location, what was said and who was present.
- Inform the Designated Safeguarding Lead without delay.
Do NOT:
- Promise confidentiality
• Confront the alleged perpetrator
• Delay in passing on concerns
• Investigate beyond establishing basic facts
It is important to remember that the person who first encounters a case of alleged abuse is not responsible for deciding whether abuse has occurred. This is a task for the professional adult protection agencies, following a referral from the Designated Safeguarding Lead (DSL).
What to do if an adult at risk discloses abuse (see flow chart):
- Managing Allegations Against a Person in a Position of Trust
Allegations against a member of staff, freelancer or volunteer will be taken seriously and treated with urgency.
- The DSL must be informed immediately
- If there is risk of harm, the adult at risk must be safeguarded first
- Statutory partners will be involved without delay
- Confidentiality will be maintained, sharing only with those who need to know
- Allegations will be recorded and managed according to local multi‑agency adult safeguarding procedures
- Recruitment and Selection
All staff members shall be subject to a careful and rigorous selection process with the following elements:
- Complete an application form
- Provide identity verification (passport, driving licence etc.)
- Provide two references not related to them
- Undertake appropriate background checks (DBS where appropriate or equivalent due diligence)
- Complete a probationary period
- Not have unsupervised contact with adults at risk until checks are complete
All freelance workers and volunteers will be chosen with due diligence and will never be left alone with participants unless they have had a full DBS check.
- Supporting Staff, Freelancers & Volunteers
Made By Mortals CIC will ensure:
- Relevant adult safeguarding training is provided at induction and regularly updated
- Staff, freelancers and volunteers know how to recognise, record and respond to safeguarding concerns
- Supervision and support are available for those involved in reporting or managing concerns
- Contact details for emergency services and support organisations are provided
See also ‘Staff Safety Policy’ and ‘Staff Wellbeing Policy’
- Other Actions to Minimise Harm
We will:
Made By Mortals CIC will:
- Ensure freelance workers and volunteers roles are defined.
- Ensure adequate ratios of staff to participants.
- Take out appropriate insurances to cover activities undertaken.
- Perform risk assessments where appropriate.
- Keep an accident/incident book.
- Gain appropriate authorisation where required from carers/partner organisations for adults at risk of harm undertaking group activities.
In addition, Made By Mortals CIC will:
- Ensure safeguarding considerations are built into the planning and delivery of all activities, workshops and events
- Carry out proportionate risk assessments for activities, venues, travel, and online delivery
- Emergency procedures, first aid arrangements, and clear supervision plans will be in place for all activities and events
- Ensure appropriate supervision arrangements are in place at all times
- Work in partnership with partner organisations to align with their safeguarding procedures (see also ‘Safeguarding Approach with Partners’ document)
- Avoid unsupervised one-to-one working with adults at risk of harm wherever possible
- Ensure safeguarding arrangements are clear for activities delivered in community venues, online, or in Made By Mortals’ own spaces
- Photography, Filming and Recording of Adults at Risk
Where images or recordings are taken:
- Informed consent must be obtained and documented
- Use, storage and sharing must be explained and agreed
- Files are stored securely in line with GDPR
- Adults are not identifiable by name unless explicit consent is given
- Online Safety
Made By Mortals CIC recognises that online activity can present additional safeguarding risks. This includes online workshops, digital collaboration, communication, and the sharing of creative content. We have a separate Digital Safeguarding Policy in combination with this document.
We will:
- Use appropriate platforms and tools for online delivery
- Ensure sessions are supervised and professionally facilitated
- Set clear expectations around behaviour, communication and boundaries
- Avoid private or one-to-one online contact with participants
- Follow safe digital practices for recording, storage and sharing of content
- Respond promptly to any online safety concerns in line with safeguarding procedures
Participants will be encouraged to report any online behaviour that makes them feel uncomfortable or unsafe.
All staff, freelancers and volunteers must adhere to the Made By Mortals Social Media Policy when using online platforms to communicate with or about participants. Guidance includes maintaining professional boundaries, avoiding private communications, and reporting any concerning content.
- Code of Conduct
It is important that participants, staff, freelance workers and volunteers can participate in Made By Mortals CIC activities in a safe, respectful and secure environment. Made By Mortals CIC has a separate Code of Conduct which sets out clear expectations of behaviour and professional boundaries for all those working with or on behalf of the organisation.
All staff are provided with the Code of Conduct as part of their induction and onboarding, alongside the Employee Handbook and other relevant organisational policies. Freelance workers and volunteers are provided with the Code of Conduct at the point of contracting or engagement, and adherence to it is a requirement of working with Made By Mortals CIC.
The Code of Conduct, together with all safeguarding and related policies, is available to staff via the organisation’s internal shared policy system. Copies can also be provided on request.
Made By Mortals CIC expects all staff, freelance workers and volunteers to act in line with the Code of Conduct at all times when representing the organisation or working with participants, partners and colleagues.
By agreeing to the Code of Conduct, staff, freelance workers, and volunteers commit to:
- Follow the values and principles of Made By Mortals CIC in all activities.
- Tell Made By Mortals CIC about any relevant police record or change in circumstances that might make them unsuitable for their role or for specific activities.
- Understand that their role involves a position of trust with participants and always act responsibly.
- Keep information about colleagues and participants confidential, in line with organisational procedures.
- Never knowingly work alone with a participant, ensuring another adult is present at meetings or activities.
- Get approval from a Director for any activities with participants outside usual sessions.
- Treat everyone respectfully and never behave in a way that could be harmful or offensive.
- Whistleblowing and Complaints
Made By Mortals CIC is committed to creating a culture where concerns can be raised safely and without fear of reprisal.
All staff, freelance workers, volunteers, partners, parents and participants are encouraged to report:
- Safeguarding concerns
- Unsafe or inappropriate behaviour
- Breaches of policy or professional conduct
Concerns can be raised with the Designated Safeguarding Lead or a Director. All concerns will be taken seriously, recorded, and responded to appropriately.
Whistleblowers will be supported and protected in line with relevant legislation and good practice. See also our Whistleblowing policy document.
Policy adopted: March 2026
Next review: March 2027 (or sooner if required)
Signed by Designated Safeguarding Lead: Paul Hine